Terms of Service | Lookplan

Effective date: September 1, 2026

About These Terms

These Terms of Service govern your access to and use of Lookplan's website, on-device free scan, paid photo processing, AI-generated previews and reports, accounts, credits, purchases, and subscriptions. Lookplan, based in Singapore, is the service operator and your contracting party.

By accessing or using the service, you agree to these Terms. By completing the final checkout action, you agree to the Terms presented or linked at checkout.

Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a contract. You must provide accurate account information, protect your email account and sign-in links, and promptly report suspected unauthorized access.

A guest may purchase only the 10-credit one-time pack. The 100-credit and 1,000-credit packs and all Plus or Pro subscriptions require registration or sign-in. For a guest purchase, we may establish a fulfillment relationship or account using the payment email. That does not give us consent to subscribe the email to marketing.

Photos and Required Authorization

You must have all rights and permissions needed for every photo you upload. The photo must be of you or another adult who has lawfully and explicitly authorized the upload and cloud processing. Before uploading another adult's photo, you must give that person access to our Privacy Policy and obtain the authorization described there. We may ask you to confirm this in a separate, non-preselected statement.

Do not upload a minor's photo, non-consensual or intimate imagery, or content used for impersonation, deception, harassment, discrimination, identity recognition, surveillance, or infringement of another person's rights.

Lookplan Service and AI Outputs

The free scan runs locally on your device. Paid processing uses the normalized photo you affirmatively agree to provide in order to produce requested image and report outputs.

AI-generated previews and reports may be inaccurate, non-unique, or similar to outputs produced for others. We do not guarantee that an output is eligible for copyright protection, free from third-party rights, suitable for a particular purpose, or representative of a real-world result. Lookplan does not provide medical diagnoses, health assessments, surgical advice, or a substitute for qualified professional advice.

Your Content and Our Platform

You retain the rights you have in your input. You grant Lookplan and the service providers needed to fulfill your request a limited, non-exclusive permission to process, store, protect, deliver, support, and troubleshoot your input and output. This permission is only for providing and operating the service; it is not permission to train AI models or independently exploit your content commercially.

Subject to applicable law and third-party rights, you may lawfully use and share your output. Lookplan's software, brand, pages, templates, and platform content remain owned by Lookplan or the relevant licensors.

Reports and One-Time Credit Packs

One AI Makeup report currently costs 10 credits. A future report may have a different cost if that cost is displayed before you start it.

The current one-time packs are:

10 credits for US$7.99;
100 credits for US$12.99; and
1,000 credits for US$21.99.

Each one-time pack expires 365 days after its credits are issued. The final product, currency, price, tax if any, and other purchase details displayed at checkout control that transaction.

Credits are limited rights to use eligible Lookplan services. They are not money, deposits, stored value, or property and cannot be withdrawn, transferred, or traded outside Lookplan. Corresponding credits may be removed only for a refund or payment reversal, fraud, a material violation, correction of an error, or a legal requirement. Except where required by law or an approved refund or correction, expired or consumed credits are not replaced.

Plus and Pro Subscriptions

The current plans are:

Plus: 300 credits per month, at US$5.99 monthly or US$59.90 yearly; and
Pro: 1,000 credits per month, at US$11.99 monthly or US$119.90 yearly.

Plus and Pro automatically renew for the monthly or yearly period you select until canceled. Monthly-plan credits expire at the end of the corresponding monthly subscription period. A yearly plan issues credits in monthly batches; each batch expires at the next monthly anniversary, and the final batch expires at the end of the yearly subscription period. Unused subscription credits do not roll over because of renewal or cancellation.

You may use the Billing Portal to manage supported payment details and invoices and cancel future renewal. Cancellation takes effect at the end of the current paid period unless we approve immediate termination as part of a special yearly refund described below. Monthly subscription periods are not voluntarily refundable once they begin. Lookplan does not currently promise self-service plan switching, immediate changes, or proration.

Payments, Withdrawal Rights, and Refunds

A third-party payment processor handles payment. By completing checkout, you authorize the charge shown for the product, currency, amount, and billing period you selected.

You may request a refund for a one-time credit pack within 14 days after purchase if none of the credits issued by that purchase has been consumed. Eligibility is based on the credit batch issued by that purchase, not your total account balance. Once any credit from that batch has been consumed, the pack no longer qualifies for this standard unused-purchase refund. If approved, we remove all credits issued by that purchase.

Monthly subscription periods are not voluntarily refundable once they begin. You may cancel future renewal as described above and continue using the service through the current paid monthly period.

Yearly subscription refunds are exceptional, individually reviewed, and we do not guarantee a refund. If we approve one, the standard calculation is:

refund = max(
  0,
  yearly subscription amount actually paid
  − started monthly service periods, rounded up
    × monthly price for the same tier shown when the yearly subscription
      was purchased
  − permitted actual non-refundable payment fees
)

Entering a new monthly service period counts as a full month. If an upgrade, discount, credit, tax adjustment, or another transaction changes the basis of the calculation, we may instead review the actual transactions and service provided and give you the calculation before issuing a refund. An approved yearly refund ends the subscription immediately, stops future monthly credit issues, and removes related unused credits. Consumed credits do not create a negative credit debt.

For a voluntary unused-pack refund or an approved exceptional yearly refund, we may deduct actual non-refundable payment-processing or currency-conversion fees only where applicable law permits us to pass those costs to you. We do not charge a preset percentage, administrative fee, penalty, or more than the eligible actual cost.

We may also approve a refund for a duplicate charge, a paid service that was not delivered, or a verified technical failure. Refunds required by applicable law are not subject to our discretion. We do not deduct any fee that cannot lawfully be passed to you from these refunds. Except where mandatory law requires otherwise, consumed credits are not refundable. When a refund is issued, we may remove related unused credits or end related access.

Mandatory local cancellation or withdrawal rights continue to apply. Accepting these Terms does not waive a mandatory right, and we will handle a cancellation, withdrawal, or refund as required by applicable law.

For a billing concern, first contact support@lookplan.net. Nothing in these Terms prevents you from seeking help from a payment institution, court, regulator, or consumer authority where the law permits.

Prohibited Conduct

You must not:

use the service unlawfully or violate another person's privacy, intellectual-property, publicity, or other rights;
upload prohibited photos or use outputs for impersonation, deception, harassment, discrimination, identity recognition, tracking, or surveillance;
introduce malicious code, gain unauthorized access, probe or attack the service, or interfere with its operation;
bypass payment, credit, access, safety, rate, or technical restrictions;
scrape, automate, resell, or overload the service without authorization; or
reverse engineer or misuse the service except to the limited extent the law expressly allows and does not permit that restriction.

Availability, Changes, and Termination

We may maintain, change, suspend, or discontinue service features. We may limit, suspend, or terminate access when we reasonably believe there is a violation, security threat, fraud, payment risk, or legal requirement. We may act immediately for urgent risk and will otherwise act proportionately to the circumstances.

Termination does not erase payment obligations or provisions that by their nature continue, including content permissions needed for prior fulfillment, intellectual property, disclaimers, liability limits, and dispute terms.

Privacy

Our Privacy Policy explains our handling of personal data, local free-scan boundary, paid-photo consent, providers, retention, deletion, and privacy rights. Privacy and photo authorization are not replaced by general acceptance of these Terms.

Disclaimers

To the extent permitted by law, the service is provided “as is” and “as available,” and we disclaim warranties not expressly stated in these Terms. We do not guarantee uninterrupted availability, absolute security, error-free operation, accurate or unique AI output, a real-world appearance result, or a particular personal or commercial outcome.

Limitation of Liability

To the extent permitted by law, Lookplan is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, opportunities, or goodwill arising from the service or these Terms.

Lookplan's aggregate liability arising from or related to the service or these Terms is limited to the lesser of: (a) the amount you actually paid to Lookplan during the 12 months before the event giving rise to the claim; and (b) US$50.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury, or any liability that applicable law does not permit us to exclude or limit.

Governing Law and Disputes

Please contact support@lookplan.net first so we can try to resolve a dispute in good faith. Singapore law and the courts of Singapore provide the non-exclusive default governing-law and forum arrangement. You retain access to courts, regulators, complaint channels, and mandatory consumer or privacy rights that cannot lawfully be waived in your place of residence.

Changes to These Terms

We may update these Terms as the service or applicable law changes. We will publish the revised Terms and effective date on this page and use any additional notice required by applicable law. A later material version may require a new acceptance action.

Contact Us

Questions about these Terms may be sent to Lookplan support@lookplan.net or through our contact page.